Technical Support Options

Support, Upgrade, and Maintenance (SUM)

This primary level of support is for assistance with specific features within the software, or resolving issues with a model such as difficult to converge models. AFT is limited in the ability to interpret model results and cannot recommend specific changes in a system.

One full year of SUM is provided with the purchase of a full license. Leases have SUM coverage during the period of the lease. Further support after the first year requires SUM renewal.

For technical support questions falling in this category, contact AFT.

Flow Expert Package (FEP)

The FEP is a higher level of consulting assistance for a particular project. This service will assign a qualified AFT engineer to assist in not only modeling your system, but also with providing operational suggestions and interpretation of results.

The intention of this service is to provide assistance to active users of AFT software and address questions on the appropriate use of the software for specific system requirements.

Please visit our website at: https://www.aft.com/products/aft-flow-expert-package for more information on our FEP services.

Flow Modeling Consulting Services

AFT's sister company, Purple Mountain Technology Group (PMTG), provides comprehensive consulting services utilizing experienced consulting engineers and AFT tools. PMTG offers a solution to a wide variety of system analysis by building and investigating the models and providing direction on system changes and appropriate operation. Visit PMTG on the web: https://www.pmtechgroup.com/, or call at (719) 687-9145 for more information.