Technical Support

Technical Support Options

  • Support, Upgrade, and Maintenance (SUM) Agreements - SUM agreements provide you with access to Datacor Pipe Flow Modeling's qualified team of Application Support Engineers and free software version upgrades. This primary level of support is for assistance with specific features within the software, or resolving issues with a model such as difficult to converge models, errors, etc. The Support Team is limited in the ability to interpret model results and cannot recommend specific changes in a system.

    Software leases automatically get SUM coverage for the duration of the lease. Legacy perpetual licenses (which are not sold anymore) used to get one full year of SUM after purchase, but if this agreement has expired and you do not have a current lease, then a SUM renewal will be required.

  • Flow Expert Package (FEP) - The FEP is a higher level of consulting assistance for a particular project. This service will assign a qualified Datacor Pipe Flow Modeling engineer to assist in not only modeling your system, but also with providing operational suggestions and interpretation of results. The intention of this service is to provide assistance to active users of the software and address questions on the appropriate use of the software for specific system requirements. Please visit our website at https://www.aft.com/products/aft-flow-expert-package for more information on our FEP services.

  • Flow Modeling Consulting Services - Datacor Pipe Flow Modeling's consulting arm, Purple Mountain Technology Group (PMTG), provides comprehensive consulting services utilizing experienced consulting engineers and Datacor Pipe Flow Modeling tools. PMTG offers a solution to a wide variety of system analysis by building and investigating the models and providing direction on system changes and appropriate operation. Visit PMTG on the web: https://www.pmtechgroup.com/, or call at (719) 687-9145 for more information.

Contacting Our Support Team

  • E-mail - support@aft.com

  • Online - https://www.aft.com/, download the latest maintenance releases, find out what is happening at Datacor Pipe Flow Modeling, and get all the latest information

  • Telephone - (719) 686-1000

  • Fax - (719) 686-1001

  • Mail - 2955 Professional Place (Suite 301), Colorado Springs, CO 80904, USA

Further Resources